Start here: Check cookie settings

If you encounter an error while trying to view your document, the first step is to check whether third-party cookies are being blocked. Users who have third-party cookies disabled might see an error message like “Refused to connect” or a “Sit Tight” message when trying to access a document. Ensuring that third-party cookies are allowed can often resolve these issues.

Here's how to unblock third-party cookies in Google Chrome on a computer:

• Open Chrome
• Click More Settings in the top right
• Click Privacy and security
• Click Third-party cookies
• Select Allow third-party cookies